Refund policy

Refund Policy

Every Tonelli Atelier piece is made to order — designed and handcrafted by one maker specifically for you. Because each bag is created individually and never held in stock, we do not offer returns or refunds for change of mind. This does not affect your rights under the Australian Consumer Law.

We ask that you choose your leather, lining, and hardware thoughtfully before placing your order. If you have any questions before ordering, we're always happy to help you decide — reach out at info@tonelliatelier.com.au.

If something isn't right

While we don't accept change-of-mind returns, your rights under the Australian Consumer Law always apply. If your bag arrives faulty, is significantly different from what was described, or doesn't do what it should, you are entitled to a repair, replacement, or refund as required by law.

Please inspect your order on arrival and contact us within 7 days at info@tonelliatelier.com.au if there is a problem. Where possible, include photos so we can understand the issue quickly. Depending on the situation and your rights under the law, we'll arrange a repair, a remake, or a refund.

Made to last

Each piece is made with genuine Australian leather and premium hardware, built to be worn for years. If your bag ever needs care or attention down the line, we're here — reach out and we'll do our best to help.